Cancellation Policy

Cancelling before dispatch

You can cancel your order free of charge as long as it has not been dispatched. Contact us as soon as possible with your order number, and we will confirm the cancellation by email.

After dispatch

Once an order has been handed to the courier it can no longer be cancelled. Please see our Return & Refund Policy for the cases in which we can help after delivery.

Refund of cancelled orders

Payments for cancelled orders are refunded to the original payment method within 5–10 business days. The time it takes for the amount to appear depends on your bank or payment provider.

Cancellations by us

We may cancel an order if a product is out of stock, if payment cannot be verified, or if the shipping address is outside our delivery area. In that case you will receive a full refund.