Return & Refund Policy
Because of the nature of the products we sell, we cannot accept returns of items that have been opened, used or had their seals broken. We do, however, want every order to arrive exactly as you ordered it.
Eligible cases
- You received the wrong product or the wrong quantity.
- The product arrived damaged, leaking or with broken seals.
- The parcel was lost in transit and tracking confirms it was not delivered.
How to raise a claim
- Contact us within 7 days of delivery with your order number.
- Include clear photos of the product, packaging and shipping label.
- Our team will review the claim and reply within 2 business days.
Refunds
Approved claims are settled either with a free reshipment or a refund to the original payment method. Refunds are processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or payment provider.
Non-refundable situations
- Orders held or seized by customs in the destination country.
- Incorrect or incomplete shipping addresses provided at checkout.
- Change of mind after the order has been dispatched.